Delivery Information

Delivery Information

Royal Mail Second Class Delivery to UK addresses – £3.95 per order


All orders are processed and shipped within 48 hours of purchase. Any orders placed on weekends or holidays will be shipped the next available business day. You will receive a dispatch email as soon as your order is on its way.

For any questions regarding your delivery or for international delivery prices please contact customer services by emailing

Problems with a delivery?

We recommend checking with your local sorting office in case you weren’t in whilst the delivery was attempted. Please note we are unable to contact Royal Mail on your behalf and can only refund after the package is returned to us if not collected. If the item is not collected and returned to us, we will require a postage payment to re-send your item. If your item hasn’t arrived after 15 working days, it will be considered lost in the post and we will file a claim with Royal Mail and send you a replacement.


Returns Policy

We hope you love your purchases but should you need to return an item please contact customer services via email on within 48 hours of receiving your purchase to arrange a returns code and state whether you would prefer an exchange or refund.

We are happy to arrange an exchange or refund as long as:

  1. The item is returned to us within 30 days of the purchase date
  2. The products are unopened and unused with the seals fully intact
  3. The items are returned in the original, undamaged packaging. (Please note any items damaged in transit will not be eligible for a refund)
  4. You include your name, address and returns code obtained via email in the package


Please send your parcel to:

The Venue Beauty Salon

272 Wallisdown Road


BH10 4HZ 

We cannot be held responsible for items lost or delayed in the postal system, so please obtain proof of postage for your parcel.

As soon as we have received your items we will email confirmation that the products have been delivered safely and a refund or exchange will be processed. Please note we will only be able to refund the cost of items returned and not any postage costs incurred. If you have qualified for free delivery of any kind, we reserve the right to deduct the original postage cost to us from your final refund. Refunds will be processed back to the original payment method; no alternate cards or cheque payments will be made. 


In the unlikely event that the wrong product has been posted or an item is faulty (dependent on an inspection of the item on receipt of its return) then the original £3.95 postage cost may be refunded along with up to £3.95 for the returns postage cost (receipt must be provided) in addition to an exchange or refund.

Skin response

Should you have a skin response to any product please take photos and contact customer services on arrange a consultation with a skin therapist.